PV/Quality Assistant

at  HealthNet Homecare

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.
Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for a PV Quality Assistants to join our Quality Department.
If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!
Main Responsibilities

To support all aspects of Pharmacovigilance (PV) activities within the Business, undertaking the day to day PV reporting to HealthNet’s pharmaceutical company partners in accordance with contractual requirements. Providing excellent customer service ensuring customer and client expectations and needs are met in a timely and efficient manner in relation to Pharmacovigilance along with supporting HealthNet colleagues in their understanding, identification and reporting of Adverse Events and other patient safety information

• follow and promote relevant SOPs and Company policy and procedure to ensure patient safety at all times.
• To ensure HealthNet is audit ready at all times.
• To support the maintenance and oversight of HealthNet’s Quality Management System and adherence to applicable aspects of Good Pharmacovigilance Practice.
• To accurately create pharmacovigilance reports for both internal and external use and meet the company’s pharmacovigilance reporting requirements
• To manage and maintain oversight of the pharmacovigilance group email inbox within HealthNet
• To send reports to customers according to agreed deadlines.
• To complete pharmacovigilance follow up investigations and reports.
• To support training and briefing of pharmacovigilance SOPs and other controlled documents
• To deliver pharmacovigilance training
• Support the Quality Manager in maintenance of staff training records and Radar training matrix.
• To manage product quality complaints including sending samples to pharmaceutical companies and tracking responses.
• To support the hosting of PV audits
• To support the management of a product recall.
• To read and comply with all communications from senior managers and others to ensure necessary actions are undertaken for the pharmacy and customers.

Please refer the Job description for details