QC Lead Operator

at  Company3Method Studios

Company: Company 3
Position: QC Lead Operator
Location: Toronto, ON - Onsite

Hours of Operation: 8:00am - 4:00pm ET (with some flexibility)

• Pay Range: $24.00 - $28.00 CAD hourly

POSITION SUMMARY:

Lead the QC Team and its implementation of designated workflows, providing expertise on various project specifications. Use technical abilities to review picture and sound assets for possible impairments, and rate errors against the specifications designated for each project. Have a critical sensitivity for accurate video, audio, and description details in reports. Maintain the expected standards of quality for seamless workflow of QC deliverables through standardized procedures and close communication with Company 3 staff and clients.

As a QC Lead Operator, you will be responsible for leading the QC team, ensuring QC staff are scheduled to cover client needs, and ensuring deadlines are understood and met by the QC Team. You will also be responsible for producing QC evaluation reports for clients, while ensuring exceptional customer service. Duties as outlined below:

Department Lead:

• Establish self as the workflow lead on each project needing QC services, interfacing directly with Company 3 producers and clients.
• Help develop guidelines and best practices for standardizing the most common processes and requirements.
• Confirm that procedures determined at each project’s start-up are being adhered to per the approved specifications. Advise on any necessary revisions or special requests.
• Participate in training operators and evaluate their abilities to ensure staff are ready to deliver reports with complete accuracy.
• Ensure QC staff and project bookings are scheduled properly to cover the needs of the clients, including work shifts and vacation time.
• Provide ongoing instruction and guidance to operators as needed.
• Ensure deadlines are understood and met by the QC Team. Prioritize overlapping work as appropriate.

Quality Control:

• Produce QC evaluation reports for clients, listing packaging details, video/audio levels, and any impairments discovered.
• Rate technical impairments consistently, according to severity, based upon the established criteria.
• Check delivery files for fixes and re-evaluate any changes accurately.
• Be consistent with descriptions and ratings, adhering to the guidelines provided by clients and Company 3.
• Update project activity and any potential concerns to the Producers and Supervisors.

General Quality of Service:

• Ensure excellent customer service by recognizing and meeting the needs of clients
• Relay any technical, operational, or support concerns in an effective and timely manner
• Provide assistance and technical information to clients, colleagues, and other departments
• Take part in training opportunities and cross-departmental initiatives
• Demonstrate an understanding and appreciation of the mission and values of Company 3
• Perform other duties that may be assigned