QC Technician (Department of Physical Media)

at  Visual Data

ABOUT US

Visual Data put some of the world’s biggest TV shows and films in front of audiences - in every continent and on every screen. We deliver thousands of hours of premium content to platforms and broadcasters on behalf of international distributors and content owners. We combine fantastic people and the latest technology to ensure we get it right every time.

ABOUT THE ROLE

This role has been identified as instrumental in driving optimal quality standards across the QC department. Reporting to the QC Supervisor you’ll be responsible for reviewing content from all our clients, generating report logs and locating any issues that may occur during a watch-through or menu check. This role will command strategic thinking and planning and provide expertise throughout the entire QC process with a strong sense of quality of ownership with the ability to work hard on your own initiative whilst maintaining focus to meet deadlines with a can-do approach.
Location: London, fully office-based.
Hours: Monday - Friday, 40 hours per week

ROLE AND RESPONSIBILITIES

The immediate focus:

• Achieve quality targets set by the Clients, platforms, broadcaster and VDMS
• Ensure the client’s work is delivered efficiently, on time and to a high standard.
• Be an expert for all QC workflows and technologies.
• Work closely with supervisors to implement procedures to effectively plan all work going through the area, giving the business a clear overview of utilisation.
• Help maintain client relationships and client retention alongside the account management and sales team.

Principle Responsibilities/Accountabilities:

• Operational QC work for all clients
• Represent and uphold all department policies and procedures and maintain an exceptional level of service within the Operational area.
• Maintain an awareness of Visual Data’s client’s core challenges and internal deadlines.
• Be able to address questions from clients and staff regarding technical specifications.
• Be aware of any specific client needs to ensure the work is completed to spec.
• Resolve deadline related issues and collaborate with operational departments and client services, towards a timely resolution.
• Identify areas in the department that would benefit from development and assist with the design and implementation of in-house systems and tools.
• Help identify and recommend improvements in QC workflows and processes.
• Communicate any and all hardware faults or software issues to the HOD and Technical Support.
• Uphold and monitor Visual Data’s security measures and polices within your departments.

Benefits:

• 25 days of annual leave within a full year + bank holidays
• Group Life Insurance
• Health Cash Plan
• Shopping Discounts and Cash Back offers on a wide range of retailers.
• Aviva Group Pension