QEC 24-027 Customer Service and Collections Assistant

at  Qulliq Energy Corporation

ENERGIZE YOUR CAREER IN THE ARCTIC!

Find your next exciting adventure in the Canadian Arctic! Join our team of highly motivated and experienced industry professionals as we provide safe, reliable, and affordable power across Nunavut.

REQUIRED QUALIFICATIONS INCLUDE:

• High school diploma.
• One year of experience in customer service.
• One year of experience in office administration.

• Reviews accounts receivables on a monthly basis and contacts delinquent customers for payments.
• Prepares 48-hour disconnection notices for delinquent customers and follows up with plant personnel to ensure delivery of notices.
• Maintains accurate records of notices delivered to customers within QEC’s customer database system.
• Applies appropriate fees to customer accounts for disconnections notices delivered.
• Answers customer’s collection inquiries, attempts to negotiate payment arrangements and advises delinquent customers about applicable security deposits required for reconnection of services.
• Ensures accuracy of collections status and verifies whether further action is required.
• Reviews inactive accounts and applies customer deposits or credits to outstanding accounts.
• Liaises with Billing Clerks, Cash Receipt Clerks and Supervisor to ensure customer accounts are reconciled and adjusted in a timely manner.
• Corresponds with Operations staff regarding requests for meter investigations in support of any collections activity and follows up with customers to advise them of actions taken with regard to their inquiries and disputes.