QS Specialist Complaints

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries.
Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritional products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

EDUCATION REQUIRED

• A Diploma/Degree in Food Science/Chemistry/Quality/Business or a Third level qualification in a related discipline.

KNOWLEDGE

• Excellent interpersonal skills and communication skills.
• Communicate with all levels of the organization.
• Communicate effectively with cross-functional team.
• Recognize and reward effort.
• Resolve conflict constructively.
• Seek feedback.
• Very good technical report writing ability
• Very good knowledge of HACCP Programme

MAJOR RESPONSIBILITIES

• Management of the internal Complaint Handling System in Cootehill.
• Batch Release.

ACCOUNTABILITY / SCOPE

• This position involves the ability to interpret policies. Ability to implement procedural and disciplinary change through effective communication and follow-up to exception reports, problem solving skills and technical skills in terms of report writing is essential.