QTC Customer Service Coordinator

at  Tennis Australia

• Help to grow tennis participation the Queensland Tennis Centre
• Join a passionate team and become part of a fun and inclusive culture
• Flexible work practices, ensuring a positive work-life balance
  At Tennis Australia, our vision is to create a Playful World through Tennis, for Everyone.
  Tennis is more than a sport. It has the power to change lives by delivering health benefits, galvanising communities, and developing champions. The people who work at Tennis are team players: they are imaginative, humble, collaborative and, above all, excellent. They understand the fun and entertainment that our sport delivers, but also the social, commercial and community impact we have.
  We are all about people on court and interested in our sport, from grassroots participation, all the way through to Grand Slams. If you are ready to harness the power of Tennis to create a more playful world, we want you on our team!
  We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.
  Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
  If you need assistance or adjustments to fully participate in the application process, please contact recruit@tennis.com.au.
  About the role

The Customer Service Coordinator will provide high quality customer service to both new and existing customers, whilst promoting and supporting all products and services to increase sales at QTC. This is a permanent, part-time opportunity.

• Ensure customers are given the best advice for their Tennis Journey at all times, creating a positive customer experience.
• Provide daily task checklists and cleaning schedules for all customer service officers.
• Train and support team members in operational running and delivery of the tennis business.
• Administer the In-tennis database to ensure all customer details are managed to keep all program information up to date.
• Assist customers with the sale of merchandise and apparel in the Pro Shop.
• Work with team members to maintain and improve the front of house operations.

About you

What you will bring to the role:

• Experience in program development and implementation
• Excellent communication skills, including customer service experience
• Sound organisational and administration skills
• Ability to remain calm under pressure and work in a challenging and changing environment
• Flexibility regarding work schedules and training hours
• Alignment with the Tennis values of Excellence, Humility, Collaboration and Imagination
• You must hold (or be willing to obtain) a current Blue Card and Working with Children Check.

What’s in it for you?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open
• Health & wellbeing activities through our Thrive program.
• Onsite gym & tennis facilities
• Flexible working practices
• Free car parking
• A range of discounts from our sponsorship partners

To Apply
If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found
here
. Please submit your resume and cover letter via our online application system.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities

• Experience in program development and implementation
• Excellent communication skills, including customer service experience
• Sound organisational and administration skills
• Ability to remain calm under pressure and work in a challenging and changing environment
• Flexibility regarding work schedules and training hours
• Alignment with the Tennis values of Excellence, Humility, Collaboration and Imagination
• You must hold (or be willing to obtain) a current Blue Card and Working with Children Check