MINIMUM QUALIFICATIONS:

• Bachelor’s or Master’s degree in Anthropology, Psychology, Human Factors, or a related field.
• Proven experience (5+ years) in product research, UX design, or a related role
• Ability to travel up to 30%, as needed
• Broad and deep toolbox of research methodologies, user testing, and data analysis.
• Excellent communication and presentation skills, with experience engaging and influencing stakeholders.
• Demonstrated ability to work collaboratively in a fast-paced, cross-functional environment while executing research studies and leveraging insights to influence strategy.

PREFERRED EXPERIENCE:

• Experience planning and conducting design research with end-users in a B2B setting
• Demonstrated effectiveness in product launches
• Familiarity with a variety of quantitative research methods
• Multi-functional leadership skills (ability to manage across functions from product marketing, operations and other R&D functions)

KNOWLEDGE, SKILLS AND ABILITIES:

• Practices safety-conscious behaviors in all operational processes and procedures
• Entrepreneurial spirit with ability to build strong relationships, collaborate and work across multi-functional and discipline boundaries in a dynamic, multi-project environment
• Resilience and tolerance for ambiguity – Able to make difficult decisions and pursue ambitious goals with limited resources and imperfect information.
• Self-motivated with the ability and desire to work independently. Strong desire to innovate and own work. Team oriented, with high energy and desire to achieve results.
• Attention to detail and ability to present data to multifunctional audiences and drive the decision-making process
• Excellent written, presentation and verbal communication skills
• Out of the box thinking and new approaches to existing challenges.
• Ability to adapt to an ever-changing environment and business
  

  LI-LS1

Hybrid

Remote

PURPOSE OF THE JOB:

The Product Research Technologies group is responsible for end-user research within Enterprise R&D. The Product Researcher-Qualitative is responsible for designing, scoping, executing, and analyzing qualitative research studies to boost our ability to design, develop and deliver superior user-centered experiences across OC products, processes and services. They are a champion of Product Research and consult and develop various R&D team across the Enterprise, to elevate the R&D organization’s user-centered mindset and product research capabilities to accelerate product adoption and volume growth.
Reports to: Product Research Technology Leader
Span of control: Individual contributor

JOB RESPONSIBILITIES:

• User Experience
• Lead and manage various qualitative research studies from design to analysis.
• Translate insights into actionable recommendations for the Enterprise.
• Partner with product/process development to execute on various products research initiatives, including consulting and training on methodology design and analysis.
• Work with cross-functional teams including product management, commercial, and product/process development to shape and implement strategies to drive market conversion for new products, focusing on product research and user experience.
• Organizational Development
• Support Products Research capability development: embedding the Products Research toolkit into S&T through training and coaching
• Help to identify and build new capabilities for team to enhance research methodologies and design processes.
• Research methodologies
• Tools and third-party partnerships
• Safety & Inclusion and Diversity
• Ensures rigorous compliance to safety procedures and OC corporate policies
• Focuses on sustaining a physically and psychologically safe work environment for self and coworkers