Quality Analyst
at Cognizant
Kuala Lumpur, KL, Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | Not Specified | 08 Aug, 2024 | 1 year(s) or above | Good communication skills | No | No |
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Description:
JOB DESCRIPTION:
The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 15+ agents. The QA should be able to handle quality audits and build controls at various stages of quality audit life cycle. QA will also be responsible for coming up with a help tool which can help reviewers find as a reference point in the review process
PROJECT PROCESS DESCRIPTION:
The project involves reviewing content (videos/images/text) for one of the Largest Technology giant. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement as per target.
CANDIDATE QUALIFICATION:
Educational Requirement - Graduate or Diploma
Relevant Experience and Minimum # of Years/ Months - 3 – 5 Years which includes a minimum of 1 years+ Quality Analyst experience
OTHER REQUIREMENTS(CERTIFICATION, ETC.)
- Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
- Ability to manage critical situations with minimum supervision
- MS Office & strong key board skills
- Ability to perform in adverse situations
- Should be comfortable working with explicit & extremely sensitive content
Responsibilities:
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
- Coaching team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions received from the clients across teams
- To side barge and observe reviewers working on Jobs across all queues
- To provide inputs/insights for process improvements
- Provide floor support
- Attend internal & external Calibrations sessions
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Help improve the defined processes as we create more automation and gather information
- Ability to learn to work with customer internal tools
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
REQUIREMENT SUMMARY
Min:1.0Max:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Testing
Graduate
Proficient
1
Kuala Lumpur, Malaysia