Quality Analyst (Financial Crime) - Part Time

at  Pockit

The role in summary
With proven success in customer due diligence including management of all Know Your Customer (KYC) activity, this role would be ideal for someone who is highly experienced in fraud prevention specifically in onboarding of new clients and transaction monitoring. The role will offer ongoing support and guidance to the service delivery team within Pockit.
With experience in alerts and case investigation within Financial Crime teams, our QA would facilitate the execution of an exemplary customer service, both in line with internal SLAs as well as industry regulatory expectations. Our principal aim should be to ensure the activity of our FRC team allows our customers to receive reliable, secure and error-free banking services, whilst also mitigating risks and safeguarding the reputation of Pockit.
In return, we offer a close-knit family feel environment, where we work together collaboratively in the interests of the business and our aims and goals. As a scale up business, it’s an exciting ever-changing environment perfect for an ambitious person looking to develop and grow in a diverse and inclusive environment.
This role is anticipated to be 2 days per week (15hours), based in Newcastle City Centre.

What we need from you;

• Extensive technical knowledge of financial crime prevention – min of 5years or more.
• A background in FinTech financial crime prevention or compliance is essential
• Ability to understand performance statistics with confidence to present results to stakeholders.
• Experience working with different teams to develop, execute or implement initiatives or improvements.
• Keen attention to detail whilst taking a pragmatic approach to mitigate against risk.
• Clear and concise written and verbal communication skills.
• Familiar with onboarding systems and Microsoft Office suite and Slack.

What’s in it for you?

• Competitive basic salary (pro rata to part time hours)
• Holidays – 25 days from start, increasing with every complete year to reach max of 30 (+ Bank Holidays) - pro rata
• Contractual Hours – weekdays only, no weekends/evenings
• Healthcare Cash Plan
• Perkbox, with gifted Flexi-Points every month
• Life Assurance
• Salary Exchange Pension Scheme
• Company Sick Pay
• Employee Assistance Programme
• Enhanced family policies
• Additional paid time off; Moving Days and Sabbaticals

Day to day overview;

• Carry out Quality Assurance via weekly sample checks on a variety of different FRC workflow tasks (Full Restrictions, Scam Reports, SARS/DAML, Partial Restrictions, Onboarding (document reviews and registration approvals), Transaction Monitoring, Faster Payments out, Upgrade Requests, and Complaints).
• Provide weekly feedback and further training to various members of the FRC and complaints team in regard to these sample checks, highlighting strengths, weaknesses and areas for improvement.
• Record these feedback sessions and share with the relevant FRC agents.
• Provide the MLRO with weekly feedback relating to the overall FRC and Complaints team performance and individual performance as well.
• Provide the MLRO and external stakeholders with monthly QA MI numbers for the workflow areas and individual performance.
• Provide the MLRO with individual QA MI numbers to assist with individual progression meetings such as 121s or Probations.
• Carry out the four eyed check on all whitelisting requests from the FRC team.
• Answer any general questions from members of the FRC team on a daily basis.
• And to offer support in the completion of reasonable tasks in other areas or departments when needed

Founded in 2014, Pockit offers digital accounts via a mobile app, with the ambition to “build a better banking alternative for customers left behind by high-street banks”. Our app enables users to store and spend money through a prepaid card, manage their finances and send money in the UK and abroad.
Already serving over 900,000 customers throughout the UK, Pockit’s no-fuss current account offers everything you’d expect from a bank, like contactless Mastercard®, domestic and international transfers, direct debits, ability to pay in with cash at “virtual” branches, and lots more.
Pockit helps to change a person’s relationship with their money for the better. Whether it’s by making shopping easy, rewarding and stress free with Apple and Google Pay support, 1% cashback and automatic purchase protection or by helping people be paid early so they can stay in black at the end of the month. What’s more, Pockit helps you build for the future by making credit building easy.
And finally….
We’re a lively, diverse and international team, based across offices in London, Newcastle and remote teams in central Europe. You’ll be joining a team that fosters curiosity, ambition, accountability, and resilience and we know you’ll be made to feel at home straight away

Please refer the Job description for details