Quality Analyst

at  Movate

Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings: 7

REQUIRED SKILLS & DESIRED SKILLS:

At least 1-5 years QA background in a BPO environment, handling an International Financial Account
Amenable to work onsite at Antipolo City
Willing to work in rotational shifts
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Do you have experience handling an international financial account as a QA?(Required)
Yes
No
What is the total number of years of experience you have as a QA?(Required)
0-2 years
2-4 years
Above 4 years
Are you flexible working in shifts?(Required)
Yes
No
How soon can you start?(Required)
Within 30 days
30-60 days
60-90 days
Are you amenable to working on-site at EGBC?(Required)
Yes
No
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB

Complete quality certification prescribed by Quality Team
Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool
Provide aid in facilitating or co-facilitating coaching and feedback session with agents
Consolidate quality data and maintain the internal Quality Dashboard
Provide data and root cause analysis on audited calls