Quality Analyst

at  NHS Shropshire Telford and Wrekin Integrated Care Board

A new and exciting opportunity has arisen for an individual with an excellent attention to detail to join the ICB’s Business Intelligence and Analytics Team. We are looking for someone who is passionate about the quality and safety of health & care services across NHS Shropshire, Telford and Wrekin. You will co-ordinate and deliver reporting to assure all our services are striving to meet the highest standards, working with the ICB and wider system provider colleagues. This will involve direct working relationships with our nursing and quality team being their dedicated lead for reporting. This will allow us to better understand our current levels of quality and drive continuous improvement.
You will need excellent reporting skills to go hand in hand with a sound knowledge of quality and safety systems and be able to present analysis to both provide assurance and inform decision-making processes.
If you would like to discuss this opportunity, please contact craig.lovatt@nhs.net
Sitting within the Business Intelligence and Analytics team, the Quality Analyst will provide the link to support reporting and intelligence relating to quality and safety across the ICB and wider ICS.
This role will support the ICB quality team in improving quality and outcomes of the population within STW.
Our Values & Behaviours
We embody compassion, respect, drive, and integrity in our unique role within the STW health and care system. We value diverse contributions, drawing on the expertise and experience of local people, staff and partners, alongside high-quality intelligence to serve our communities effectively.
The below measures help assess how effectively we foster a compassionate culture, communicate our optimism, engage with stakeholders to drive positive change, are transparent in decision making and ensure our efforts are aligned with the priorities of our communities to address health outcomes and inequalities.
Ambition
Our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.
Compassion
Our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.
Optimism
Where our drive for improvement will be shared with clarity, enthusiasm, and openness.
Focus
Where our efforts are concentrated towards, to improve health and wellbeing with the people of STW.
These values are measured by evidence of behaviours captured through performance appraisals, feedback from ICS partners and staff surveys and our lived experience groups. Additionally, we ensure transparency in decision-making and ethical considerations in our records, and we demonstrate the impact of lived experiences in developing and tracking plans.

Key Duties & Responsibilities

• Support quality improvement projects including PSIRF support
• To work collaboratively across the teams within the ICB to develop appropriate and comprehensive systems and processes.
• To work with the quality team and LMNS PMO to drive excellent processes to improve quality of services.
• To lead on suitable projects to strengthen the quality function within the System (eg NHS to NHS concerns)
• Enabling patient and public involvement through supporting with key analysis
• Add collate data from patient surveys, complaints or other forms of feedback to inform improvement in the quality of services
• Attend public engagement events in support of the Quality Team where appropriate
• Liaise with Healthwatch on key projects whilst promoting equality and reducing inequalities
• To ensure that the quality assurance and associated processes consider any action that needs to be taken to address potential health inequalities.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
• Partnership and cross boundary working with wider ICS’s and NHS Wales
• Where required, undertake the support and delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Be responsible for a high standard of work supporting the delivery of work to time, quality standards and in a cost-effective manner.
• Ensure the flexibility of all work if required to meet conflicting/changing requirements.
• Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Executive Director.
• Collate as required, qualitative and quantitative information and lead appropriate analysis.
• Analyse, interpret and present data to highlight issues, risks and support decision making.
• A good knowledge of emerging policies from government departments, along with high Level enquiries and national best practice. This will assist in the thinking and definition of the strategy discussions for the ICB and in informing stakeholders.
• Reduce duplication and streamline reports and data analysis.
• Support and coordinate quality improvement projects.
• Eescalate emerging themes and issues established from data providing a specialist analytical perspective.
• Benchmark the ICB against national and local trajectories and outcome reports.
• Contribute to the development and implementation of enhanced quality surveillance and associated monitoring processes including audit.

Actively participate and contribute to the individuals and teams development within the National Competency Framework standards along with aligning to the NHSE DDaT Framework to professionalise Business Intelligence and Analytical role

• Support quality improvement projects including PSIRF support
• To work collaboratively across the teams within the ICB to develop appropriate and comprehensive systems and processes.
• To work with the quality team and LMNS PMO to drive excellent processes to improve quality of services.
• To lead on suitable projects to strengthen the quality function within the System (eg NHS to NHS concerns)
• Enabling patient and public involvement through supporting with key analysis
• Add collate data from patient surveys, complaints or other forms of feedback to inform improvement in the quality of services
• Attend public engagement events in support of the Quality Team where appropriate
• Liaise with Healthwatch on key projects whilst promoting equality and reducing inequalities
• To ensure that the quality assurance and associated processes consider any action that needs to be taken to address potential health inequalities.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we meet our duty to uphold and promote equality.
• Partnership and cross boundary working with wider ICS’s and NHS Wales
• Where required, undertake the support and delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Be responsible for a high standard of work supporting the delivery of work to time, quality standards and in a cost-effective manner.
• Ensure the flexibility of all work if required to meet conflicting/changing requirements.
• Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Executive Director.
• Collate as required, qualitative and quantitative information and lead appropriate analysis.
• Analyse, interpret and present data to highlight issues, risks and support decision making.
• A good knowledge of emerging policies from government departments, along with high Level enquiries and national best practice. This will assist in the thinking and definition of the strategy discussions for the ICB and in informing stakeholders.
• Reduce duplication and streamline reports and data analysis.
• Support and coordinate quality improvement projects.
• Eescalate emerging themes and issues established from data providing a specialist analytical perspective.
• Benchmark the ICB against national and local trajectories and outcome reports.
• Contribute to the development and implementation of enhanced quality surveillance and associated monitoring processes including audit