Quality Assurance Analyst

at  Charles Stanley

Are you ready to take on a pivotal role in our Middle Office division? We are looking for a proactive and confident individual to support our team with controls, oversight, and monitoring of the Front Office.

QUALIFICATIONS & EXPERIENCE:

• GCSEs (or equivalent) including Maths and English.
• Experience working with all levels of an organisation.
• Teamwork experience.
• Experience in producing management information and reports.

KNOWLEDGE & SKILLS:

• Methodical and organised approach to work.
• Proficiency in data analysis and reporting tools.
• Preferably, knowledge of financial/professional service organisations.
• Ability to meet deadlines with tenacity.
• Attention to detail.
• Excellent interpersonal and communication skills.
• Articulate and diplomatic.
• Strong written and report writing skills.
• Resilient and calm under pressure.
• Good time management skills.

• Conduct file and activity reviews to ensure the effectiveness of risk controls and processes.
• Collate and evaluate management information (MI) from various sources to oversee Front Office teams and escalate concerns promptly.
• Analyse and review data for trend reporting.
• Present review outcomes clearly and understandably.
• Suggest improvements to processes and working methods based on monitoring outputs.
• Review and understand department policies and procedures.
• Produce reports from key governance and oversight processes, including root cause analyses.
• Resolve department audit points.
• Manage team communications and the team inbox.