Quality Assurance Analyst

at  Charles Stanley

Are you ready to play a crucial role in enhancing the efficiency and effectiveness of our Front Office operations? We are seeking a dedicated Quality Assurance Analyst to oversee and monitor Front Office controls, ensuring robust risk management and operational excellence.Key Responsibilities:

• Conduct thorough file and activity reviews of Front Office teams to ensure effective risk controls and processes.
• Collate and evaluate management information (MI) from various sources, escalating concerns to line management as necessary.
• Analyse and review data for insightful trend reporting.
• Present review outcomes in a clear and understandable manner.
• Recommend improvements to processes and working methods based on monitoring outputs.
• Familiarize yourself with and review department policies and procedures.
• Produce comprehensive reports from key governance and oversight processes, including root cause analyses.
• Resolve departmental audit points efficiently.
• Manage team communications and oversee the team inbox.

Qualifications & Experience:

• Familiarity with data analysis tools such as Tableau and Excel is advantageous.
• Experience interacting with all levels of an organisation.
• Proven teamwork experience.
• Experience in producing management information and reports.

Knowledge & Skills:

• Methodical and organized approach to work.
• Strong understanding of financial services systems (e.g., CRM, JHC Figaro, BITA).
• Proficiency in data analysis and reporting tools.
• Tenacity in meeting deadlines.
• Exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Articulate and diplomatic in all interactions.
• Strong written and report writing skills.
• Resilient and calm under pressure.
• Good time management skills.
• A strong team player with a can-do attitude.
• Ability to perform focused and repeatable tasks consistently.

• Conduct thorough file and activity reviews of Front Office teams to ensure effective risk controls and processes.
• Collate and evaluate management information (MI) from various sources, escalating concerns to line management as necessary.
• Analyse and review data for insightful trend reporting.
• Present review outcomes in a clear and understandable manner.
• Recommend improvements to processes and working methods based on monitoring outputs.
• Familiarize yourself with and review department policies and procedures.
• Produce comprehensive reports from key governance and oversight processes, including root cause analyses.
• Resolve departmental audit points efficiently.
• Manage team communications and oversee the team inbox