Quality Assurance Analyst

at  Charles Stanley

QUALIFICATIONS & EXPERIENCE:

• Educated to GCSE level, or equivalent, including Maths and English.
• Knowledge of financial/professional service organisations is beneficial.
• Familiarity with data analysis tools such as Tableau and Excel is advantageous.
• Experience interacting with all levels of an organisation.
• Teamwork experience.
• Experience producing management information and reports.

KNOWLEDGE & SKILLS:

• Methodical and organised approach to work.
• Strong understanding of financial services systems (e.g., CRM, JHC Figaro, BITA).
• Proficiency in data analysis and reporting tools.
• Ability to meet deadlines with tenacity.
• Attention to detail.
• Excellent interpersonal and communication skills.
• Articulate and diplomatic.
• Strong written and report writing skills.
• Resilient and calm under pressure.
• Good time management skills.
• Strong team player with a can-do attitude.
• Ability to perform focused and repeatable tasks consistently.
  Join our team in Chelmsford and contribute to maintaining high standards of quality assurance within our organisation. Apply today

• Conduct file and activity reviews on Front Office teams to ensure effective risk controls and processes.
• Collate and evaluate management information (MI) from various sources to oversee Front Office teams and escalate concerns to line management.
• Analyse and review data for trend reporting.
• Present review outcomes clearly and understandably.
• Recommend improvements to processes and working methods based on monitoring outputs.
• Review and understand department policies and procedures.
• Produce reports from key governance and oversight processes, including root cause analyses.
• Resolve department audit points.
• Manage team communications and the team inbox.