Quality Assurance Analyst

at  CHRIST HEALTH CENTER INC

SUMMARY

The Quality Assurance Analyst plays a key role in supporting the quality management of clinical services provided by Christ Health. This position is responsible for collecting and analyzing data to inform and guide quality decision-making across all Christ Health clinics. The Quality Assurance Analyst’s efforts are integral to improving clinic operations and ensuring the delivery of high-quality care.

REQUIRED SKILLS/ABILITIES

• Knowledge of CQI principles, practices, methods, and tools.
• Knowledge of computer applications related to QI, including Microsoft Excel and Microsoft Power BI
• Knowledge of medical records and clinical care processes.
• Skill in effective education and facilitation of CQI efforts in medical practice.
• Skill in application of analytical methods and statistical software by developing appropriate reports.
• Skill in conducting QI checks of medical records and other clinical documentation and performing patient satisfaction surveys.
• Ability to educate staff in both verbal and written form about QI in formal and informal settings.
• Ability to interact effectively with health care team members.
• Ability to analyze QI data and identify trends and corrective actions.

QUALIFICATION, EDUCATION, EXPERIENCE

• Bachelor’s degree in health administration or health-related or business field is preferred.
• Preferable one (1) year experience working in an administrative team capacity in a healthcare environment.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

MAJOR DUTIES & RESPONSIBILITIES

• Helps the Quality Improvement Manager to plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management. Assists in educating new staff, including physicians, about QI systems and requirements.
• Meets with internal and external audiences to identify and problem solve QI issues.
• Monitors medical practice efforts to ensure compliance with internal and external QI standards. Reviews medical records and other documentation to ensure quality care. Helps to prepare annual QI report.
• Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies, including patient satisfaction data.
• Evaluates variance and other data to identify QI opportunities and risk management issues.
• Monitors utilization and service quality through diagnosis-related group (DRG) review, HEDIS quality measures, payer/provider/patient satisfaction surveys, and complaints. Reports on results.
• Oversees the management of the population health software, Azara in terms of trainings, data hygiene and data collection.
• Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.
• Performs other duties as assigned
  Requirements: