Quality Assurance Analyst

at  Koos Intelligence

JOB SUMMARY

As part of the Data and Quality Assurance Team, you will be primarily responsible for quality assurance Koïos products, and will contribute to the development of state-of-the-art conversational AI platforms. You will play a critical role in ensuring the quality and reliability of our products and services. Your work will contribute to delivering high-quality software and ensuring customer satisfaction.

REQUIREMENTS

• Bachelor’s degree in any related field (or equivalent work experience).
• Minimum of 2 years experience in software quality assurance, including test planning, test case design, and test execution.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a commitment to delivering high-quality results.
• Knowledge of software development methodologies and the software development life cycle.

OUR PURPOSE

Koios Intelligence aims to revolutionise the insurance industry through artificial intelligence (AI) and natural language processing (NLP). We provide advanced virtual assistant solutions voice enabled to enhance customer & insurance agents experience, streamline operations, and drive innovation. By using state-of-the-art large language models and generative AI, we simplify complex insurance processes, improve decision-making, and enable personalised interactions for policyholders and insurers.

RESPONSIBILITIES

• Collaborate with cross-functional teams, including developers, product managers, and business analysts, to define and create comprehensive test plans that align with project goals and objectives.
• Execute test cases manually and, when applicable, through automated testing tools. Report and track defects, providing detailed information to assist in their resolution.
• Conduct regression testing to validate that new code changes do not adversely impact existing functionality.
• Maintain accurate and up-to-date documentation of test plans, test cases, and test results. Generate test summary reports and communicate testing progress and findings to the team.
• Actively participate in process improvement initiatives to enhance the efficiency and effectiveness of the quality assurance process.
• Work closely with developers and product teams to provide feedback and contribute to the resolution of defects and issues.
• Ensure that all testing activities adhere to established quality standards and best practices.
• Identify and communicate potential risks associated with product quality, proposing strategies to mitigate them.
• Review the intent generation and support the team in optimising data generation processes.
• Analyse user feedback and activity, and iterating to enhance the user experience.
• Conduct targeted user surveys to study their behaviour with new features developed by Koios. Provide market analysis to the business team.