Quality Assurance Analyst

at  Now Health Group Canada Puresource Corp

WHO WE ARE:

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.
A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.
Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

REQUIRED QUALIFICATIONS, EDUCATION, EXPERIENCE, TRAINING, SKILLS, BACKGROUND, AND CERTIFICATIONS:

• Post-secondary education in food science, microbiology, quality assurance or a related discipline
• Education and/or job related experience in Food or Natural Health Product (NHP) quality assurance (ideally 2-3 years)
• Familiarity with Health Canada’s SFCR, drug and NHP regulations and GMPs.
• Knowledge of HACCP and GFSI would be considered an asset
• Demonstrated ability to balance multiple priorities and ensure significant issues are clearly communicated and resolved in a timely manner
• Strong analytical, decision making and problem-solving skills.
• Ability to work independently in a well-organized manner
• Excellent interpersonal and teamwork skills
• Detail oriented: take ownership for the accuracy and completeness of tasks
• Thrive in an environment of change
• Highly effective communication skills in English: written, listening and verbal
• Advanced computer skills (MS-Office suites, Oracle Applications)

• Monitors GMP compliance and conducts GMP audits at set frequencies
• Clearly communicates quality or regulatory concerns and non-compliances to relevant departments
• Technical writing and revising standard operating procedures (SOPs) and work procedures
• Finished product label inspection, release and revisions as required
• Maintains supplier quality documentation
• Completing formula requests as needed
• Participates in GMP and food safety training activities
• Maintains and updates HACCP documentation
• Creates and updates product specifications
• Prepares certificates of analysis and certificates of compliance for customers
• Responds to quality inquiries from Customer Service
• Maintains organic and kosher certification documentation
• Investigation and trending of manufacturing deviations and customer complaints
• Conducts product out of specification investigations as required
• Maintenance and organization of quality records
• Maintain product stability program
• Maintain environmental monitoring program
• Occasional heavy lifting required (50 lbs)
• Perform other duties as assigned.