Quality Assurance and Compliance Manager - 1 Year FTC

at  Tower Cold Chain

Tower is a rapidly growing, innovative company specialising in temperature-controlled packaging solutions for the life sciences and pharmaceutical industries. This role ensures that the products and services provided to our clients are fit for purpose, consistent, and meet both external and internal standards. Working with both the Global Head of Operations and the CEO the role will be responsible for the delivery and sustainability of a quality culture across Tower.
The Quality Assurance and Compliance Manager (QACM) will be responsible for overseeing the daily Quality and Compliance requirements of the Tower Integrated Management (TIMS) and Quality Management System (Dot Compliance), ensuring the global delivery of our products and services. The QACM will coordinate and manage the quality and compliance across the entire customer process, monitor supplier performance, and engage with customers to address any concerns. Key responsibilities include conducting internal audits, managing the CAPA (Corrective and Preventive Action) system, and driving continuous improvement in Quality and Regulatory compliance.

EDUCATION

• Quality Assurance related Degree or ISO9001 qualification are essential for the role
• Master’s degree in life sciences or related field preferred
• Recognised Quality-related qualification e.g., Chartered Quality Institute (CQI) – desirable but not essential

EXPERIENCE

• Strong knowledge of ISO regulations and guidelines required
• Experience with internal and external audits
• Minimum of seven years progressive experience in the regulatory compliance environment
• Must be able to interpret and apply GXP regulations and guidance’s

SKILLS

• Familiar with Quality Management Systems
• Ability to build and maintain excellent working relationships internally and externally.
• Experience in leading, growing and mentoring high performance teams.
• Excellent interpersonal and communication skills.
• Ability to multi-tasks and adjust priorities, as necessary
• Exceptional attention to detail.
• Attitude of continuous improvement
  Tower Cold Chain is committed to Equal Opportunities in employment and service delivery. The policies and practices of the Company aim to promote an environment that is free from all forms of unlawful and unfair discrimination and values the diversity of all people.
  We offer £Competitive +Bonus and Benefits

• Provide leadership by ensuring team members have the necessary education, training, and experience to excel in their roles.
• Ensure adequate resources are available to execute QA processes, mitigate compliance risks, and maintain quality oversight of site operations.
• Work with internal teams and external clients to address quality issues, conduct investigations, and drive improvements in product, process, and business performance.
• Lead initiatives to enhance quality and drive continuous improvement.
• Support the creation of robust processes to ensure product, service delivery and customer satisfaction while optimising efficiency and cost-effectiveness.
• Prepare data for management and committee meetings and manage key quality and compliance metrics.
• Ensure that quality objectives meet the business goals.
• Promote a quality driven culture throughout the business.