Quality Assurance and Training Manager

at  Spire Healthcare

QUALITY ASSURANCE & TRAINING MANAGER | SEAHAM - SUNDERLAND | COMPETITIVE SALARY PLUS EXCELLENT BENEFITS | PERMANENT - FULL TIME

Due to period of innovation, Spire Healthcare’s North East hub are recruiting for an experienced Quality Assurance & Training Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Full training will be provided and this is a real opportunity to commence your healthcare career.
Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday’s. Please note - induction will be full time for a minimum of 2 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts.
The purpose of this role is to support the success of the Patient Support Centre operation through provision of high-quality training and development plans for our colleagues (new and established) to allow operational teams to deliver consistently high levels of customer service meeting or exceeding defined performance metrics.

• Responsible for training of colleagues at their Patient Support Centre including identifying the training and employee development needs, creating training materials and implementing staff training programmes.
• Responsible for reporting on and driving Process Quality Assurance across all the activities performed within the Patient Support Centre.
• Support training of hospital colleagues involved in the processes that interface with the Patient Support Centre operation.
• Working with the General Manger to enable new processes to be adopted as part of the Spire’s improvement programme.
• Build and develop strong inter-personal relationships with all team colleagues, to cohesively bond them together with the company and integrate them with the Spire purpose and core values.
• To identify areas of development and under performance and drive improvement actions
• Participate in process monitoring and process QA programs; identifying business expectations and needs.
• Observe, analyze and give constructive feedback