Quality Assurance Assessor (Nursing & Midwifery)

at  Health Quality BC

Status: Regular, Full-time
Are you passionate about supporting health care professionals to provide the most competent care possible for patients? Are you a strong communicator and a confident individual who can interact courteously and professionally? Do you like working in a highly collaborative team environment? If you answered yes, we have an exciting opportunity for you!
The Quality Assurance Assessor works as a Quality Assurance Team member and supports the planning, development, implementation, monitoring, and evaluation of program processes and tools for registrants of the College.

WHO WE ARE

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

YOUR EDUCATION & SKILLS

• Bachelor’s degree in administration, health administration, education or related area of discipline, or equivalent combination of relevant education and work experience related to health regulation or administration.
• Up to three years of experience in related positions.
• Excellent organization and planning skills to effectively manage and meet timelines for concurrent projects.
• Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
• Strong attention to detail is required.
• Strong working knowledge of MS Office required. Proficiency or demonstrated ability to become proficient in MS CRM Dynamics, and MS SharePoint or equivalent online programs required.
• Strong interpersonal, verbal, and written communication skills. Ability to interact and communicate effectively, and maintain good relations, with colleagues, registrants and other individuals and organizations within and external to BCCNM.
• Ability to work independently, and effectively as a member of a team.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to nursing and midwifery practice and health care.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility to constructively disrupt indigenous-specific racism in BC’s health care system.
• Experience in an administrative, government or regulatory body environment is preferred.

WHAT YOU’LL BE DOING

The Quality Assurance Assessor works closely with the Quality Assurance (QA) team and liaises with BCCNM staff regarding registrant QA programs. Externally, the QA Assessor with registrants, consultants, contractors, employers, and assessors regarding the QA Program. A key focus of this role is to provide information, direction, support and advice to internal and external contacts for all registrant quality assurance requirements and processes.

KEY RESPONSIBILITIES

• Under the direction of the QA Coordinator, supports the day-to-day operations of registrant quality assurance including contacting and/or following up with registrants (telephone & email); monitoring email and email system issues; where necessary, triages registrants to QA Coordinator, QA Consultant or Quality Assurance Planning Assessor, and escalates issues/challenges for follow up.
• Assesses registrant data to determine if they meet quality assurance requirements, including monitoring of compliance. The QA Assessor generates, and compiles reports for review by the QA team.
• Collaborates with other QA team members to ensure that registrants complete quality assurance requirements in a timely manner.
• Liaises with registrants regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of registrants in quality assurance processes.
• Escalates problems or issues related to known workflows to the QA Coordinator for direction and/or resolution.
• Develops, documents, and implements work processes related to the operation of registrant quality assurance. Liaises with the College’s staff to troubleshoot issues and to ensure that the College’s website and QA database support the work of the QA team.
• Maintains records and statistics and provides support to the development of related reports, as required. Aggregates and compiles qualitative and quantitative data and prepares relevant information to support review by QA program staff and leadership, QA Committee, and government.
• Participates in organizational and registrant quality assurance measurement, monitoring, improvement, and evaluation activities.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.
• Demonstrates cultural humility and fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.
• Ability to conduct quality audits, project evaluations, online survey processes, and develop web-based forms an asset
• Performs other related duties as required