Quality Assurance Lead

at  UP3 Services Ltd

Location: Hybrid - Split your time between home and our London office with occasional travel to customers

REQUIRED SKILLS AND EXPERIENCE:

• A track record of running a Quality Assurance function
• Possess the ability to produce high quality test scripts, plans and strategies
• Knowledge of multiple ServiceNow applications across the platform
• An understanding of ServiceNow platform features and capabilities, including integrations
• A thorough comprehension of ServiceNow Automated Testing Framework (ATF)
• Client-facing and confident in being able to articulate the role of the Quality Assurance function
• Coaching and mentoring experience
• Being able to identify areas of improvements and implementing positive changes
• Excellent analytical, problem-solving, and decision-making skills
• Effective communication skills at all levels
• Demonstrate taking ownership of escalations and issues
• Hold a minimum of a ServiceNow Certified System Administrator certification

KEY ROLE DETAILS:

• 7.5% performance related bonus, paid in 2 instalments, 6 months apart
• Excellent Central London Office at The Ministry including free gym
• Vitality Health Insurance and Bupa Dental
• Progressive parental leave
• £250 work from home set up allowance
• 4% company pension contribution

ROLE OVERVIEW

Are you looking for an opportunity as a Quality Assurance Lead where you get to engage with a wide variety of projects doing innovative work across multiple industries? And can you ready and excited to shape the structure of a QA function to ensure it benefits the lives of colleagues and customers?
At UP3, we specialise in ServiceNow and deliver best-in-class managed services for customers using the platform. We’re scaling rapidly, delivering innovative solutions across nearly every aspect of the platform for customers across a wide range of sectors. Thanks to our continued success, we are looking for an enthusiastic and experienced Quality Assurance Lead to join our talented team and help guide the processes for the business.
You will be responsible for managing and optimising the QA function to maintain the highest standards in the work delivered by our experts across multiple areas of the ServiceNow platform, including projects achieving things that haven’t been done before. You will also be creating and implementing quality and test plans, producing supporting documentation, then providing valuable feedback and improvements to the team in line with UP3’s core values and best practices.
Using your experience and knowledge, you will play a key part in helping to coach and mentor others on delivering quality and informing UP3’s QA policies. Staying current with the latest ServiceNow capabilities and technology is vital.

THE ROLE

This would suit someone who has a passion for quality and testing, who enjoys the responsibility of taking a lead role in managing a key function within a business. You must possess a real attention to detail and not be frightened of holding others to account to deliver work to the highest standard, especially when working on projects that will have a real world impact on safety. You will work with all our lines of business, and you will be keen to share knowledge to coach and mentor others.
You’ll be working closely with the Customer Engagement and Managed Service teams and other technical team members to ensure the work we deliver is right first time, so our customers see value quickly to encourage a wide adoption within their organisation. Being the leader of the function, we’d expect you to help identify areas for improvement and suggest solutions.

RESPONSIBILITIES (NOT LIMITED TO):

• Define and measure the quality metrics and KPI’s for the Quality Assurance function
• Develop test scripts, plan and strategies to meet internal and customer needs
• Provide insights into quality issues found with recommendations to address
• Liaise with customers to deliver a consistent handover for their testing
• Work with the Architecture team to understand current best practices and guidelines
• Communicate with Business Process team to ensure customer requirements are understood
• Identify areas of training or trends to improve quality
• Continually develop skills and knowledge
• Coach and mentor others based on your areas of expertise
• Stay up to date on the latest ServiceNow features and applications
• Work closely with the delivery and support teams to ensure work is completed on time
• Report issues which may cause delays to the project
• Promote and ethos of working smarter, not harder

KEY ROLE DETAILS:

• 7.5% performance related bonus, paid in 2 instalments, 6 months apart
• Excellent Central London Office at The Ministry including free gym
• Vitality Health Insurance and Bupa Dental
• Progressive parental leave
• £250 work from home set up allowance
• 4% company pension contribution