Quality Assurance Manager

at  Coursedog

DESCRIPTION

We seek an innovative, fast-learning, and detail-oriented person to join our Engineering team as a QA Manager. Our ideal candidate thrives in a fast-paced environment and cares deeply about quality and user experience.

SKILLS KNOWLEDGE AND EXPERTISE

• 5+ years of relevant QA work experience and 2+ hands-on technical management experience.
• Track record of successfully setting and meeting quality standards for enterprise scale SaaS applications.
• Expertise in best practices and conventions for testing and automation, including familiarity with tools such as Cypress and TestRail.
• Ability to clearly articulate quality standards, testing processes, and expectations to technical and non-technical stakeholders.
• Passionate about advocating for the end-user by ensuring that quality standards align with customer expectations and business objectives.
• You thrive in a fast-paced, flat environment with a focus on continuous improvement, ownership, and adaptability.
• BS, MS, or Ph.D. in computer science or related field.
• Experience with Node.js, Express, Vue, and MongoDb.

• Oversee and manage our individual contributor QA engineers, leading them through planning, execution, coaching, and career development.
• Work closely with stakeholders across engineering, product and support to refine and evolve Coursedog’s quality assurance and testing processes.
• Define quality standards and implement quality control procedures to ensure that releases meet the quality bar.
• Own the quality dashboard, tracking and evolving metrics and KPIs such as code coverage, escaped defects, mean time to resolution, change failure rate, and SLA attainment.
• Define standards for system stability and response time and collaborate with other engineering leaders to ensure the standards are met.
• Collaborate with engineering managers, product managers, and tech leads to define, track, and ensure successful execution of the manual and automated testing deliverables for team sprints.
• Serve as council lead for Coursedog’s strategic quality initiatives, collaborating with council members to ensure and report on continued progress against company wide tasks and deliverables.
• Ensure QA processes are state of the art and leverage a modern set of tools, frameworks, and technologies.
• Jump in and work in a hands-on capacity as needed to participate in testing and deliver unit, component and integration tests across the product suite.