Quality Assurance Manager

at  LifeBank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.
We are recruiting to fill the position below:

JOB OVERVIEW

• We are seeking a highly skilled and experienced Senior Quality Assurance Manager to oversee and enhance our quality assurance processes, ensuring the delivery of top-quality software products.
• In this role, you will work closely with cross-functional teams, including development, product management, and operations, to implement and enforce best QA practices.
• As a contract Senior QA Manager, you’ll bring expertise, leadership, and a strategic mindset to elevate our testing methodologies and drive product excellence.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field (advanced degree preferred).
• 5+ years of experience in QA roles, with at least 3 years in a senior or managerial capacity.
• Proven experience managing QA teams and projects within a tech or software development environment.

Technical Skills:

• Strong knowledge of testing frameworks, automation tools, and CI/CD processes (e.g., Selenium, JIRA, TestNG, Jenkins, etc.).
• Experience with Agile and DevOps methodologies.
• Familiarity with cloud platforms (e.g., AWS, Azure) and API testing is a plus.

Soft Skills:

• Excellent leadership and team management abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication skills, with the ability to present complex concepts to both technical and non-technical audiences.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don’t play favourites and your growth in the business is not at all dependent on who likes you and who doesn’t. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the world!

Leadership and Strategy:

• Define and implement QA strategies, standards, and processes in line with organizational objectives.
• Mentor and guide QA team members, providing leadership on testing methodologies, processes, and best practices.
• Drive quality initiatives that align with project goals and optimize the product lifecycle.

Test Planning and Execution:

• Develop comprehensive test plans, test cases, and test scripts, considering functional, performance, and security aspects.
• Oversee and execute testing phases, including unit, integration, regression, and end-to-end testing
• Collaborate with product and engineering teams to ensure high-quality releases.

Process Improvement:

• Identify, recommend, and implement QA tools, frameworks, and automation practices that optimize testing efficiency.
• Lead continuous improvement efforts, establishing key quality metrics and KPIs to track QA performance and product quality.
• Conduct root cause analysis of product issues and develop corrective action plans.

Collaboration and Communication:

• Serve as the QA liaison to cross-functional teams, ensuring alignment on quality goals and expectations.
• Report testing progress, quality metrics, and product readiness status to stakeholders and senior leadership.
• Coordinate with external vendors or partners when required to ensure consistent quality standards.