Quality Assurance Manager

at  Pogust Goodhead

Pogust Goodhead is passionate about championing justice for the victims of wrongdoing by large corporations. The firm is at the cutting edge of international consumer claims, including historic settlements in the Volkswagen NOx Emissions Group Litigation in May 2022 and the victims of the British Airways Data Breach in 2021.
Pogust Goodhead is also a leader in environmental litigation. In July 2022 the firm secured a landmark, unanimous judgment from the Court of Appeal that allows over 700,000 victims of the Fundão Dam disaster, Brazil’s worst ever environmental disaster, to seek redress against the world’s largest mining company, BHP, in the Courts of England and Wales. We were proud to be confirmed as winners of the Litigation Boutique firm of the year prize at The Lawyer Awards 2023, and were also name Boutique Law Firm of the Year at the British Legal Awards 2023, too.
As one of the world’s leading class action law firms, our mission is to level the playing field between individuals and businesses and large corporations. We recognise that there can be substantial barriers to justice for consumers, residents, victims, small business owners, and investors when weighed up against the financial resources of multinational corporations.
We pride ourselves on maintaining the highest standards of quality in all aspects of our operations. As we continue to grow, we are seeking a highly skilled and motivated Quality Assurance (QA) Manager to join our team and lead our QA efforts – allowing us to deliver the best customer experience in the Legal industry.

REQUIREMENTS

• Develop and implement a comprehensive QA strategy aligned with the goals and objectives of Pogust Goodhead.
• Collaborate with cross-functional teams to define quality standards and criteria for items of work.
• Lead and mentor a team, fostering a culture of continuous improvement and innovation.
• Provide guidance and support to team members, promoting professional development and a passion for QA.
• Assess current QA processes and identify areas for improvement.
• Implement best practices and methodologies to enhance overall efficiency and effectiveness.
• Develop test plans, test cases, and test scripts for various projects.
• Oversee the execution of testing activities, ensuring adherence to quality standards.
• Drive the implementation and maintenance of automated testing frameworks to improve efficiency.
• Collaborate with development teams to integrate automated testing into the development process.
• Work closely with cross-functional teams, including Litigation/Customer Development Teams, PMO, and Data, to ensure a seamless and high-quality release process.
• Establish key performance indicators (KPIs) for QA processes and regularly report on the status of quality to stakeholders.
• Analyse testing metrics to identify trends and areas for improvement.
• Ensure that QA processes comply with industry standards, regulations, and best practices.

Please refer the Job description for details