Quality Assurance Manager

at  Unicard

PROFESSIONAL AND TECHNICAL EXPERIENCE

Essential:

• Proven experience in leading and mentoring QA teams, helping staff reach their full potential.
• Strong ability to define, unify, and implement comprehensive test strategies across multiple projects.
• Skilled in planning, coordinating, and executing testing activities, ensuring timely delivery and high quality.
• Ability to quickly assess risks and make informed decisions, guiding teams through complex testing scenarios.
• Experience defining KPIs and driving improvement
• Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders, including developers, product managers, and customers.
• Strong analytical skills to diagnose issues, identify root causes, and work collaboratively with development teams to resolve problems.
• Experience in creating clear, concise, and comprehensive test plans, test cases, and test reports.
• Ability to thrive in a dynamic environment with frequently changing requirements.
• Experience in building and following a software development lifecycle together with engineers, adhering to agile methodologies.

Desirable:

• Familiarity with headless browser testing, Selenium, or similar tools, and experience with GitLab (GitLab Pipelines) for CI/CD.
• Knowledge of industry standards, regulatory requirements, and compliance in software quality assurance.
• Experience with transport ticketing systems or working with public sector customers.
• Understanding of business aspects and customer usage patterns to ensure the system meets end-user expectations.

PERSONAL SKILLS

• Works collaboratively with others
• Values and adapts to different cultures
• Sets and prioritises challenging targets
• Rigorous, manages own time and resources
• Displays sound judgement, makes effective, timely decisions
• Seeks opportunities to learn and develop
• Dependable, takes personal responsibility
• Open, trustworthy and trusting
• Positive and brave
• Calm under pressure
• Can do attitude
• Willing to learn new technologies

ROLE PURPOSE

The purpose of the QA Manager role is to define the strategy for testing across all products, ensuring consistent quality and performance. This full-time position involves managing and mentoring the QA staff, guiding them to achieve their full potential through effective leadership and support. The QA Manager is responsible for coordinating testing activities, identifying risks, and ensuring that quality issues and defects are appropriately documented, tracked, and resolved. By fostering a collaborative environment and maintaining a strong focus on both process and customer satisfaction, the QA Manager plays a crucial role in delivering high-quality software solutions.

RESPONSIBILITIES

• Defining the tool set and process for an effective QA activity
• Define clear KPIs for tracking progress and improvement in our products
• Estimating, planning, and coordinating testing activities
• Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved
• The ability to quickly assess risk, lead a team to a decision, and ensure plans are executed
• Participate in the design process to understand, analyse, and influence the application / service / system to be tested
• Identify the risks and appropriate test coverage to validate new features
• Provide test plans for both development and regression phases
• Create more efficient ways to test features and identify areas of testing that can be automated
• Execute test cases, manually or in an automated fashion, capture and analyse the results, document issues, and prepare test reports
• Use Test Management tools to create, maintain, track, and execute test cases
• Analyse and identify the issues found during testing, work with the QA and the development teams to diagnose them
• Understand the business aspects, as well as the ways the customers are using the system; and check if the system is performing as it should have been
• Leading activity and test project capabilities include planning, designing, preparing, and executing the tests