Quality Assurance Officer - FTC 12 mths

at  Maximus UK

Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Responsible for supporting the Quality & Contract Manager in overseeing quality/compliance across Maximus and subcontractors e.g. monthly monitoring via spot checks of CMS records, data insight, performance driver identification and leading continuous improvement activities across Restart.

• Supporting the Quality & Contracts Manager for contractual reviews and audit meetings both in terms of presentations and plans and attendance as required by the Head of Operations.
• Supporting to maximise and achieve all financial and non-financial SLAs in line with the commissioner’s formal contract and our own yearly budgeting. Support to Improve performance through a policy of Continuous Improvement designed to deliver service efficiencies, reductions in whole-life costs and improvements in quality and performance throughout the Contract period.
• Working alongside the Risk and Audit team to develop and maintain the necessary contractual compliance and performance delivery requirements.
• Ensure contracts are delivered within the Quality Assurance Framework, including the sampling regime and MI Reporting frequency in line with the Contract Management Framework.
• Working with the commissioner’s performance team to support their reviews and information requests for this contract.
• To work closely with Supply Chain teams to understand the key risks.
• Support in monitoring the implementation of the action & effectiveness of Continuous Improvement Plans.

• Supporting the Quality & Contracts Manager for contractual reviews and audit meetings both in terms of presentations and plans and attendance as required by the Head of Operations.
• Supporting to maximise and achieve all financial and non-financial SLAs in line with the commissioner’s formal contract and our own yearly budgeting. Support to Improve performance through a policy of Continuous Improvement designed to deliver service efficiencies, reductions in whole-life costs and improvements in quality and performance throughout the Contract period.
• Working alongside the Risk and Audit team to develop and maintain the necessary contractual compliance and performance delivery requirements.
• Ensure contracts are delivered within the Quality Assurance Framework, including the sampling regime and MI Reporting frequency in line with the Contract Management Framework.
• Working with the commissioner’s performance team to support their reviews and information requests for this contract.
• To work closely with Supply Chain teams to understand the key risks.
• Support in monitoring the implementation of the action & effectiveness of Continuous Improvement Plans