Quality Assurance Service Lead

at  teamblue Global

team.blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 60+ successful brands make up the group; with a team of 2700 experts serving its 3.3 million customers across Europe and beyond.
team.blue’s brands are a mix of traditional hosting businesses, offering services from domain names, email, shared hosting, e-commerce and server hosting solutions and specialist SaaS providers offering adjacent products such as compliance, marketing tools and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Position Overview
The QA Service Lead will oversee the quality assurance processes across multiple SaaS businesses, providing expert advice and conducting reviews to ensure high standards of software quality. This role will involve collaborating with teams to implement best practices, refine testing strategies, and maintain consistency in QA processes across the organization. In addition, the position will play a key role in the acquisition and integration of new companies into team.blue, with recommendations on processes automation and testing, improvement plans and providing ongoing support to achieve integration. The ideal candidate will have a strong background in QA methodologies, automation, and performance testing, with a proven track record in leading QA initiatives.

Key Responsibilities:

• Advisory Role: Offer expert guidance on QA best practices, tools, and methodologies to the SaaS Platforms.
• Review and Assessment: Conduct regular reviews of QA processes, including manual and automated testing, to ensure they meet the required quality standards.
• Strategy Development: Work with the service center and SaaS Platforms leaders to develop and implement QA strategies that are consistent, scalable, and effective across various products.
• Automation: Lead efforts to increase the use of automation in testing, advising on the selection and implementation of automation tools.
• Performance Testing: Ensure that performance testing is effectively conducted, identifying potential bottlenecks and areas for improvement.
• Collaboration: Partner with cloud and architecture leads to ensure QA processes are integrated into the overall development and deployment pipelines.

Qualifications:

• Experience: 10+ years of experience in software quality assurance, with a minimum of 5 years in a leadership or advisory capacity.
• Expertise: Strong knowledge of QA methodologies, test automation tools, and performance testing techniques.
• Leadership: Demonstrated ability to lead QA teams and influence quality standards across multiple business units.
• Communication: Strong communication skills, with the ability to articulate QA strategies and findings to both technical and non-technical stakeholders.
• Certifications: ISTQB or similar QA certifications are a plus.

• Advisory Role: Offer expert guidance on QA best practices, tools, and methodologies to the SaaS Platforms.
• Review and Assessment: Conduct regular reviews of QA processes, including manual and automated testing, to ensure they meet the required quality standards.
• Strategy Development: Work with the service center and SaaS Platforms leaders to develop and implement QA strategies that are consistent, scalable, and effective across various products.
• Automation: Lead efforts to increase the use of automation in testing, advising on the selection and implementation of automation tools.
• Performance Testing: Ensure that performance testing is effectively conducted, identifying potential bottlenecks and areas for improvement.
• Collaboration: Partner with cloud and architecture leads to ensure QA processes are integrated into the overall development and deployment pipelines