Quality Assurance Specialist
at Acolad
Oeiras, Área Metropolitana de Lisboa, Portugal -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 31 Oct, 2024 | Not Specified | 07 Aug, 2024 | N/A | Communication Skills,Powerpoint,Excel,Localization,Program Management,Complaint Management | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOINING ACOLAD MEANS A UNIQUE OPPORTUNITY FOR PROFESSIONAL DEVELOPMENT THROUGH A COLLABORATIVE GLOBAL ENVIRONMENT THAT PROMOTES TALENT AND CREATIVITY. WE ARE CONTINUOUSLY LOOKING FOR NEW TALENT (LIKE YOU!) TO SUPPORT OUR MISSION TO DRIVE GROWTH AND INNOVATION ACROSS SOME OF THE WORLD’S LEADING BRANDS.
Acolad is seeking a dynamic and detail-oriented Quality Assurance Specialist who excels in both traditional QA practices and Linguistic Quality Assurance (LQA).
The ideal candidate will have a strong background in complaint management, CAPA investigations, and the development and implementation of client improvement plans. Additionally, they will possess expertise in setting up LQA frameworks, customer quality programs, KPI reporting based on SLA, and have significant client-facing experience
REQUIREMENTS
- Proven experience in Quality Assurance roles.
- Strong understanding of complaint management and CAPA processes.
- Experience in developing and managing LQA frameworks.
- Proficient in KPI reporting and quality program management.
- Significant client-facing experience with excellent communication skills.
- Exceptional attention to detail and problem-solving skills to support investigations
- Strong interpersonal and communication skills
- Fluent English is mandatory
- Good working knowledge of Excel and PowerPoint.
Responsibilities:
- Manage and resolve customer complaints efficiently.
- Conduct thorough CAPA (Corrective and Preventive Actions) investigations, solid RCA
- (Root Cause Analysis) and routine follow ups with operations teams.
- Develop, monitor and report on continuous improvement plans (internal and customer).
- Support set up of LQA frameworks and management to ensure linguistic accuracy.
- Establish and monitor quality programs.
- Report regularly on linguistic and Quality KPIs
- Engage with clients as needed to understand their needs and provide exceptional service and support.
- Occasionally support client audits.
- Utilize Excel and PowerPoint to analyze data and create detailed reports and presentations
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Testing
Graduate
Proficient
1
Oeiras, Portugal
