Quality Assurance Specialist

at  Allianz Australia

QUALITY ASSURANCE SPECIALIST – PERSONAL INJURY – SYDNEY OR CHARLESTOWN LOCATION

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Developing an understanding of regulatory and compliance issues within the Long Tail business, reducing potential negative impacts on the organisation
• Understanding the risks and associated controls in the Long Tail business and supporting the business to monitor performance and adherence to our internal processes and regulatory requirements.
• Completing reviews to support the quality management framework, including relevant Business Plans and the Personal Injury claims strategy
• Supporting our Management Team to identify and manage risk issues and incidents within timeframes, escalating when necessary, and supporting the business to assess the effectiveness of management plans.
• Contributing to action plans from internal audits and quality management reviews and supporting the management team in providing feedback on business trends, training gaps, and maintaining high performance with a focus on customer centricity
• Working with our Regulators by participating in self-assessments and providing support to the Regulator during on- or off-site audits. Responding to audit results and provide support to the business where improvement plans may be required.