Quality Assurance Specialist

at  Hilton Grand Vacations

WHAT WILL I BE DOING?

As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.

Here’s why you’ll love it here! - We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $33.65 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay*… and more!
• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

IT WOULD BE ADVANTAGEOUS TO DEMONSTRATE THE FOLLOWING CAPABILITIES AND DISTINCTIONS:

• 1+ years experience with Notary contract documents.
• Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.
• Associate’s Degree/College Diploma/Cepeg.
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Assures new owners understand their paperwork and contracts
• Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
• Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
• Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
• Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
• Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibits professionalism in actions and appearance.
  Qualifications

TO FULFILL THIS ROLE SUCCESSFULLY, YOU MUST POSSESS THE FOLLOWING MINIMUM QUALIFICATIONS AND EXPERIENCE:

• High school/GED
• Valid Notary License or the ability to acquire a license.
• Minimum 1 year of work experience in Customer Service.
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively resolve customer service issues.