Quality Assurance Specialist (REMOTE in Canada)

at  Ten Thousand Coffees

We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity, and retention.
200+ organizations use our platform to connect, develop and engage their employees. Our clients include Fortune 1000s like the Royal Bank of Canada (RBC), PwC, adidas, General Electric (GE), post-secondary academic institutions across Canada, and diversity networks like Ascend. We have big plans to grow and are building a world-class team to help us achieve our ambitious goals.
10KC is permanently remote and building a digital-first culture. We welcome applications from across Canada.

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The Role
Our engineering team is on the hunt for a meticulous and driven Quality Assurance Specialist to help us deliver top-notch software. In this role, you’ll be responsible for crafting and executing comprehensive test plans, uncovering and reporting defects, and collaborating with cross-functional teams to ensure product excellence. If you have a passion for quality and a knack for finding even the most elusive bugs, we want to hear from you.

What you’ll do

• Test Planning and Execution:
• • Develop and execute comprehensive test plans, including functional, regression, and performance testing.
• Utilize various testing methodologies and tools to ensure thorough test coverage.
• Document and track test results, providing detailed reports on findings.
• Defect Identification and Reporting:
• • Identify, document, and prioritize software defects, providing clear and concise descriptions.
• Work closely with development teams to ensure timely resolution of issues.
• Utilize defect tracking tools to maintain a comprehensive record of defects.
• Collaboration and Communication:
• • Collaborate effectively with cross-functional teams, including development, product management, customer success and customer support.
• Participate in agile development processes, contributing to sprint planning and retrospectives.
• Communicate testing progress, risks, and issues to stakeholders in a clear and timely manner.
• Continuous Improvement:
• • Stay current on industry best practices and emerging trends in quality assurance.
• Proactively seek opportunities to improve testing processes and methodologies.
• Contribute to the development and maintenance of automated testing frameworks.

What you’ll bring

• 3+ years of experience in software quality assurance, with a focus on enterprise SaaS applications.
• Demonstrated experience of creating and conducting functional, regression, and functional testing.
• Strong understanding of software testing principles, methodologies, and tools.
• Proficiency in test planning, test case design, and test execution.
• Experience with defect tracking and reporting tools.
• Excellent communication and collaboration skills, with the ability to work effectively in a remote environment.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

The base salary for this role is: CA$86,000 - CA$116,000
We believe in paying top-of-market base salaries to foster a high talent density, meaning we aim to attract and retain the very best people in our field. An individual’s base pay is determined by factors including market indicators, geographical location, experience, knowledge, skills, and abilities, as evaluated during the recruitment process.
Equity, Diversity & Inclusion @ 10KC: as a diversity founded and grown company, we’re dedicated to building a diverse and inclusive community - one where employees feel a sense of belonging and are valued for their contributions and the perspectives they bring. We celebrate and support our differences. We welcome new team members who are BIPOC, LGBTQ+, and neurodiverse as a part of our team (and we’ll continue to hire more in 2024!). We strongly encourage everyone to apply. Whatever your background, race, creed, sex, gender, orientation, religion, people with living with disabilities, and foreign-born residents - you belong here.

Benefits and Perks

• Comprehensive total rewards, which may include stock options and variable compensation
• Wholesome health & dental benefits coverage
• Employee and family assistance program (support for mental health, family & relationship, child & eldercare, work & career, legal, financial, and more)
• Flexible, uncapped time off program
• ​​Parental benefits program
• Employee connectivity program powered by our software
• Home office set up allowance
• Monthly fitness stipend
• Monthly internet and phone stipend

• Test Planning and Execution:
• • Develop and execute comprehensive test plans, including functional, regression, and performance testing.
• Utilize various testing methodologies and tools to ensure thorough test coverage.
• Document and track test results, providing detailed reports on findings.
• Defect Identification and Reporting:
• • Identify, document, and prioritize software defects, providing clear and concise descriptions.
• Work closely with development teams to ensure timely resolution of issues.
• Utilize defect tracking tools to maintain a comprehensive record of defects.
• Collaboration and Communication:
• • Collaborate effectively with cross-functional teams, including development, product management, customer success and customer support.
• Participate in agile development processes, contributing to sprint planning and retrospectives.
• Communicate testing progress, risks, and issues to stakeholders in a clear and timely manner.
• Continuous Improvement:
• • Stay current on industry best practices and emerging trends in quality assurance.
• Proactively seek opportunities to improve testing processes and methodologies.
• Contribute to the development and maintenance of automated testing frameworks