Quality Assurance Support Analyst

at  Sonova

Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Kitchener (ON), Canada
Quality Assurance Support Analyst
154485
Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.
Sonova has more than 17,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position: Quality Assurance Support Analyst.
Overview: As a Quality Assurance Support Analyst you will be responsible for ensuring that all products developed, manufactured and/or distributed by Unitron/Sonova comply with all appropriate medical device standards and perform their intended function.

What you’ll do:

• Collect and/or download field performance data and complaints, review, and prepare monthly reports.
• Track trends in data related to product reliability, servicing and customer service call logs.
• Conduct analysis of related data and recommend appropriate corrective and/or preventative actions.
• Provide specialized quality analysis and reporting as required.
• Assist in completing biological safety of medical device assessment of accessories, assemblies and finished products.
• Co-ordination of risk management process within the project team.
• Participate on project teams responsible for Quality activities and deliverables.
• Investigate product related complaints. Prepare summaries and reports to management, make recommendations where possible.
• Participate on improvement teams, providing input related to quality issues.
• Perform other duties as requested by Manager.

• Collect and/or download field performance data and complaints, review, and prepare monthly reports.
• Track trends in data related to product reliability, servicing and customer service call logs.
• Conduct analysis of related data and recommend appropriate corrective and/or preventative actions.
• Provide specialized quality analysis and reporting as required.
• Assist in completing biological safety of medical device assessment of accessories, assemblies and finished products.
• Co-ordination of risk management process within the project team.
• Participate on project teams responsible for Quality activities and deliverables.
• Investigate product related complaints. Prepare summaries and reports to management, make recommendations where possible.
• Participate on improvement teams, providing input related to quality issues.
• Perform other duties as requested by Manager