Quality Assurance Team Leader

at  Home Instead

Company Description
Home Instead Exeter & East Devon is a truly award winning team, founded by Owner/Directors, Mark & Vanessa McGlade. The office is hugely proud to be the only home care provider rated as ’outstanding in all five areas of inspection’ by the Care Quality Commission in the south west region, and prides itself on providing truly person-centred care via minimum one-hour visits, overnight care, 24 hour support and Live-In care options.
Job Description
Are you passionate about ensuring high-quality care for clients? Do you thrive in a dynamic environment where you can make a real difference? Home Instead Exeter & East Devon is looking for a dedicated Quality Assurance Team Leader to join our Care Team!
As a Quality Assurance Team Leader, you will manage the ongoing care and support of our clients, focusing on person-centered care. You will conduct quality assurance activities and service reviews to ensure compliance with CQC Regulations and Home Instead’s Franchise Standards. Your role will involve processing QA paperwork, updating care plans, and identifying opportunities to expand our services.

• Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
• Conduct client quality assurance (QA) activities and service reviews (SR) in line with the frequency guidelines, to ensure compliance to both CQC’s Regulations and Home Instead’s Franchise Standards.
• Ensure that all quality assurance paperwork is processed promptly and that care plans are updated in a timely manner.
• Identify opportunities to expand our services whilst conducting QA & service reviews.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Build and maintain positive relationships with existing clients, their families and other professionals involved in their care.
• Assist in developing and maintaining the monthly Medication Administration Records.
• Provide support in conducting Hospital Discharges when necessary.
• Support with auditing checks on all client activity logs and MAR charts records.
• Support in reassessing a client’s package and care plan in instances where their needs deteriorate or change.
• Provide support to the Quality Assurance Mangers and Care Manager.
• Conduct client and Care Professional introductions.
• Maintain regular contact with clients and Care Professionals.
• Share the Company’s commitment to providing the highest quality service to our clients and our team of Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.
  Qualifications
  Previous experience in care, along with holding a Level 3 in Health and Social Care, is what we are looking for in this pivotal role within our team.
  We are looking for a detail-oriented, dedicated, and self-motivated Quality Assurance Team Leader. In this role, you will support us in maintaining the highest standards of care for our clients. If you are passionate about ensuring exceptional service, have a keen eye for detail, and are committed to client satisfaction, we would love to hear from you.
  Additional Information