Quality Assurer
at North Yorkshire Police
York, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Dec, 2024 | GBP 27351 Annual | 25 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
CUSTOMER CONTACT QUALITY ASSURER
Location: York, Fulford Road Police Station
Working Hours: Mon-Fri, 8:00 AM - 4:00 PM
Grade: Scale 4 £24,921 - £27,351
Department: Customer Contact Support Team
Contract: Permanent
Are you passionate about improving public service quality? Do you have a keen eye for detail and a strong sense of responsibility? North Yorkshire Police is seeking a Customer Contact Quality Assurer to join our team. In this key role, you will help ensure our customer contact meets national standards, contributing to our mission of delivering an exceptional service to the public.
Responsibilities:
- Monitor and evaluate customer contact through audio, video, and written records, ensuring adherence to national standards.
- Provide timely, factual feedback to improve staff development and customer service.
- Prepare detailed reports and contribute to legal proceedings if necessary.
- Maintain knowledge of NCRS, NSIR, and best practices, offering support and guidance to colleagues.
- Collaborate with various departments to support quality assurance reviews and prepare for HMICFRS inspections.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
York, United Kingdom
