Quality Assuror x2

at  Health Solutions

INTRODUCTION

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings Limited, delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

REQUIREMENTS

• Matric
• Minimum of 3 years of experiencein Call Centre/ Correspondence department.
• 1 – 2 years of Correspondence and/ or Digital platform experience is an advantage
• Proficient in English and additional languages.
• Excellent communication skills(verbal and written).
• Excellent understanding of the Momentum products and processes.
• Good knowledge of the Oracle Administration system.
• Good knowledge of Excel.
• 3 years industry knowledge a pre-requisite.
• Training skills.
• Business communications skills.

ROLE PURPOSE

To assist with the Quality Assurance, Coaching and the identification of training needs in the Health BU and, the design and implementation of appropriate interventions to address these needs.

DUTIES & RESPONSIBILITIES

• Quality check Random sample of calls and Escalated calls.
• Live QA.
• Quality check preselected calls (based of high call drivers).
• Coaching Agents.
• Take calls to keep up to date with systems products and processes when the need arises.
• Maintain the confidentiality of sensitive information.
• Manage financial and other company resources under your control with due respect.