Quality Claims Manager (m/w)

at  GEBERIT

Geberit is an international industrial company with a pronounced heart and soul. Top-class technology and design can only be achieved with top-class know-how. In our departments, specialists work day in, day out on expanding our product range and aligning it to our customers’ changing needs. Our employees appreciate the camaraderie and cooperation within the teams. We are on the lookout for new team members – people with personality who share our values and want to shape the future together with us. We look forward to welcoming you at our site in Rapperswil-Jona.

As Quality Claims Manager in the area of bathroom furniture, you ensure the Group-wide, professional handling of complaints in a dynamic, international environment. This includes the following duties in particular:

• Independent processing of cases escalated by marketing and sales, including complex cases escalated from other plants with a legal background, of Group-wide importance and involving insurance companies with assistance from internal and external specialist departments
• Supporting all sales companies in the operational management of customer complaints (creating and processing 8D reports and technical statements)
• Validating the effectiveness of countermeasures as part of the 8D report at suppliers and plants
• Supporting the markets with Quality Management Claims services and proactive monitoring of the quality performance, with active initiation of improvements where necessary
• Active development and transfer of knowledge from Quality Management Claims to service personnel and customer service representatives at the sales companies and internal development teams