Quality Co-ordinator

at  Fortem Solutions Ltd

THE PROJECT

You will answer to the Customer Service Manager, assisting with weekly reporting and analysis of the strength and conditioning programme. Responsibilities will include but are not limited to; • Updating the Lessons Learned Tracker • Updating the Performance-by-Individual Tracker and keeping Line Managers informed of outcome • Assisting in the development of new performance measurements as required • Creating content for Trade and Team Engagement Calendars • Sharing and archiving Best Practice examples • Excellent communication, keeping everyone informed and promoting ‘right first time’ approach • Covering during times of leave for Formal Complaint response • Promote Fortem culture, values, and behaviours

ABOUT US

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR0343

We are delighted to confirm that we are currently seeking a Service Quality Co-ordinator to join our Fortem team supporting our Birmingham branch. Please note, this is a permanent position working Monday to Friday 8:00am until 4:30pm. This role works alongside our Customer Service Co-ordinators, with a focus on monitoring the success of lessons learned as they embed through performance.