Quality & Compliance Improvement Adviser-Restart

at  Serco Plc

Quality & Compliance Improvement Adviser
Location: Cardiff - With occasional travel across other Serco offices in West Midlands, dependent on business need.
Full Time, Permanent
Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.
The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.
We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.
You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.
You will primarily be based at our office in Cardiff, 5 days per week, with occasional visits to additional locations, including our sites in Birmingham, West Bromwich and Coventry, according to business need.
Key Accountabilities
Quality Assurance and Compliance
Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
Act as the nominated local expert for quality assurance and compliance within the business
Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full
Audits
Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
Coordination and management of any regulatory audits and inspections including readiness reviews.

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.
Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.
This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.
Why Serco?
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.