Quality Controller - Direct Marketing Soweto

at  AVBOB

TRAIN, MONITOR AND COACH PERSONNEL

• Train telemarketers on the basic rules for Direct Marketers before they commence work.
• Explain quality assurance process to them in detail
• Identify areas of improvement or concern and make recommendations
• To ensure that telemarketers are compliant at all times by following the sales script.
• Offer them assistance with their sales pitch if needed
• To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance
• Forward feedback to Manager for action to be taken or to identify training needs.
• Evaluate outcome of each call

Conduct after sale service survey

• To call clients that have been contacted by telemarketers, follow the script provided and document the outcome on spreadsheet provided.
• To keep detailed daily statistics on the outcome of the survey calls made.
• Ask for referrals during all these calls.
• Assist in retaining our business and handling of customer queries should the need arise..

REQUIREMENTS FOR THIS POSITION:

Minimum Qualifications

• Grade 12

Fit and Proper Accreditation as per FAIS requirements

Knowledge and Experience

• 4-years’ experience in call centre, sales environment