Quality Coordinator, Integrated Long Term Care & Assisted Living

at  Fraser Health

Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?:
Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis Chartered Communities.
Our hospital and community-based services are delivered by a team of 45,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities. Learn more.
We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

• Provides consultation and support to facility staff of contracted care homes to effectively respond to identified issues of risk. Promotes clinical practice protocols/guidelines and standards.
• Organizes, plans and implements a program of monitoring facilities operating under the Community Care Licensing Act or Hospital Act (includes both Fraser Health operated and contracted sites). Ensures facilities meet minimum care standards.
• Investigates moderate to high risk triggering events as a result of incident report reviews, complaints and/or information received, direct observations or review of documents with respect to compliance with relevant legislation, Fraser Health’s contractual agreement and provincial and health authority policies and protocols.
• Works in collaboration with Community Care Facilities Licensing as per the investigation collaboration protocol regarding allegations of abuse, neglect and/or inadequate care between Fraser Health Community Care Facilities Licensing Program (CCFL) and Fraser Health Long Term Care (LTC) facilities under the Community Care and Assisted Living Act that are funded by Fraser Health.
• Liaises with the RCMP, Police services, and Coroner to exchange information and ensure parallel investigations are properly integrated.
• Gathers relevant documentation and evidence. Prepares for and conducts interviews as necessary. Documents steps taken during investigation process and ensures investigation files are complete and accurate.
• Prepares written documentation per internal policies and guidelines including preliminary findings, letters, emails, investigation reports and quality reviews.
• Evaluates outcomes from investigations for indicators of quality care and/or professional practice concerns. Determines where improvement is required and makes necessary recommendations.
• Evaluates the Operator’s responses to investigation findings to ensure appropriate reduction of risk to residents and for promotion of quality care.
• Conducts Quality Service Reviews including assessing and evaluating quality of care by using clinical indicators for potential of harm and/or injury, interprets clinical evidence to demonstrate quality of care, identifies problems or shortcomings in the delivery of care. Follows-up/monitors to ensure effectiveness of corrective steps using quality indicators.
• Conducts audits of care systems; reviews and determines appropriateness of care plans and implementation of care.
• Participates in the development and implementation of long term care policies for improved care/clinical practice protocols and system responsiveness in long term care facilities.
• Develops and implements education and or training opportunities for contracted and operated staff.
• Fosters a culture of learning, equally learning from successes and failures, to promote resident-centered care.
• Performs other related duties as assigned