Quality & Development Lead
at autoTRADERca
GTA, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Nov, 2024 | Not Specified | 16 Aug, 2024 | N/A | Coaching,Soft Skills,Microsoft Office,Communication Skills,Teams,Management Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform’s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync’s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..
SUMMARY OF JOB
Working closely with the Managers in the Client Operations Center. The Quality and Development lead will be responsible to develop and deliver superior coaching to new and existing employees within the Client Operations teams regarding new and existing products, processes, policies, customer relationship management, call centre systems, troubleshooting, and service quality. The incumbent will also evaluate and administer alternative coaching methods and develop standard training materials using various multi-media formats including self-learning. Additional responsibilities include process management and providing operational assistance when needed.
EDUCATION, EXPERIENCE AND TECHNICAL SKILLS
Business degree or related experience in the field.
Microsoft office.
3-5yrs Experience in management, coaching and development of individuals and teams.
REQUIRED SOFT SKILLS AND COMPETENCIES
Strong presentation/communication skills in a classroom environment.
Program development skills.
Ability to coach, develop and provide feedback.
Ability to interact effectively with all levels of employees and management.
Excellent oral, written and interpersonal communication skills.
Organizational and time management skills.
Close attention to detail & active listening.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
Software Testing
Graduate
The field
Proficient
1
Greater Toronto Area, ON, Canada
