Quality Engineer

at  Tele2

ARBETSUPPGIFTER

Are you ready to take the next step in your career and take on a key role in delivering world-class operations? We are looking for a driven and committed Senior Network Operation Center Quality Engineer who wants to be a key player in tranforming the Tele2 NOC to become best in class. Welcome to become a part of Tele2’s dynamic workforce and contribute to our path to success!
At Tele2 Service Operations we work every day to enable a society with unlimited possibilities through our dedication to keep our network and services reliable.

ABOUT THE ROLE

We are looking for a Senior Quality Engineer (QE) to join one of our groups within Tele2’s network operations center. The group is responsible for the surveillance of the Tele2’s fixed network. As a QE on NOC Fixed, you will be one of two daytime contacts for the group’s NOC technical questions and support. The work includes being a part of the operational work that the group is responsible for around the clock and all year round, but with a focus on quality assurance, development, strategy and sustainability. Your knowledge and work will contribute to the leadership of the group in these matters. This is not a leadership role, but an in-depth role in the network surveillance work, prioritizing challenging existing working methods to improve and identify best practice. The purpose of the role is to ensure a stable production environment and well-functioning services, by ensuring the flow and managing deviations. Create operational conditions that enable team members to be as self-sufficient as possible, for quick error correction and a good customer experience.
We have a high focus on customer satisfaction, both Tele2’s customers and our internal stakeholders.

In this role, you will:

• Support the team in terms of knowledge and with established processes/routines
• Be responsible for quality follow-up of the NOC’s work
• Ensure the right level of employee training
• Work closely with the group’s leader and the NOC’s leadership team on technical strategic issues.
• Develop new ways of working and continuously contribute to improving processes, systems and routines, together with NOC and support groups at Tele2.
• Owning incidents, monitoring and managing events (i.e. registration, categorization, prioritization, diagnosis, remediation, verification and closure)
• Escalate Major Incidents, manage Emergency Change, register Problems
• Publish operational information to relevant stakeholders
• Together with the group ensure OLA/SLA daily work adherence
• Participate as a NOC representative in handovers from the line to the surveillance
• Participate in Lessons Learned, and process and business improvement forums with NOC’s perspectives.

This is a permanent position during office hours, located at our headquarters in Kista. Tele2 has a hybrid workplace where you will be able to work at least three days from one of Tele2’s offices, but as this role mainly involves supporting office staff with day-to-day operations, you will need to be physically present, with exceptions.

In order for you to thrive and be successful in this role, we see that you

• Have several years of experience from network surveillance in telecommunications or similar industries
• Are clear, educative and effective in your communication, as your main task is to support and develop your colleagues
• Have your own drive, a professional approach and are solution-oriented in a senior and holistic way
• Has a great understanding of how the business and the critical societal infrastructure both require us to work result- and goal-oriented
• Are unpretentious, curious and open to new ideas and other views of things, because telecom never stops developing and neither do we
• Are fluent in Swedish and English, both speaking and writing
• Want to be part of the action and do not hesitate to make contact with other parts of the organization to collaborate for best practic