Quality Engineering Technician, Customer complaints

at  Johnson Johnson

Johnson & Johnson is currently seeking a Quality Engineering Technician, Customer Complaints to join our Quality team located in Limerick.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Do you like solving issues? Are you result driven communicator with experience in quality? Then we have a position for you!?
What you will be doing:
The quality engineering technician, customer complaints is responsible for conducting technical quality assurance inspections and using results to improve production processes and standards.

What impact you will also have:

• Perform complex tests and analyses to assure that products comply with established specifications.
• Carries out difficult calculations and prepares documentation that shows the results of tests performed.
• Completes record of inspection results, acceptance, rejection, and disposition.
• Enters data into logbooks or computer databases.

Completes complaint failure investigations as required.

• Compiles data and prepares reports on findings.
• Conducts scheduled calibration and maintenance on test equipment.
• Establishes maintenance and calibration schedule for test equipment based on manufacturers recommendations and maintains equipment records.
• Coordinates specialized product/customer quality testing.
• Prepares custom reports on results. Recommends and implements revisions, corrections and changes to test equipment, procedures, and methods.
• Troubleshoots defective products returned by customers to determine root causes of failure.
• Compiles data to identify trends and proposes corrective action.

Initiates and coordinates discussions with quality, engineering, and other relevant departments to develop corrective actions for reoccurring problems.

QUALIFICATIONS

We would love to hear from YOU if you have the following essential requirements:

• Minimum QQI Level 6 in quality management or related discipline
• Minimum 2 years in quality/science regulated environment
• Excellent organization and communication skills
• Flexible work ethic
• Attention to detail
• Ability to work on own initiative
• Good organization skills and familiarity with computer packages.

What’s in it for YOU?
This is an opportunity to work with a ground-breaking medical device operation and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.
We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.

Whether you’re one of the 1000 people who work here, or you’re considering joining the team, we offer:

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Opportunities to work on challenging projects and assignments.
• Possibilities for further personal and professional development/education
• Excellent Benefits (Pension, Healthcare, Bonus, Onsite Gym among others)

What type of mark will YOU make?
By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work with us you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.
Diversity, Equity & Inclusion at Johnson & Johnson means “YOU belong”!
For more than 130 years, diversity, equity & inclusion have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued, and every one of our people feels that they belong and can reach their potential. No matter who they are.
Note:
Responsibilities and accountabilities will vary for all positions and the scope of individual roles may not be limited to the contents of this position description. QUMAS procedures will define responsibilities from time to time and each manager is responsible for complying with these processes, which supplant any responsibility outlined within. As such, adherence to company procedures is also a responsibility of any roles encompassed within this Job Description

Please refer the Job description for details