Quality Improvement Officer

at  West Northamptonshire Council

About the role
At West Northamptonshire Council, we are committed to the importance of promoting equal opportunities, valuing diversity and creating an inclusive working environment for all our employees.
As a Quality Improvement Officer, you will ensure contract compliance and raise quality and standards within commissioned services that support our frail and vulnerable adults.
A DBS check will be carried out and paid for by WNC.
What will you be doing?
Working alongside our colleagues in Quality Improvement Team you’ll support and undertake contractual monitoring arrangements with service providers. Developing and maintaining positive business relationships with service providers to consider best practice and innovation to support services are up to date and of good quality.
You’ll be responsible for target setting and performance management of contracted services and work collaboratively with providers to achieve improvement plans and ensure competency going forwards. By following Safeguarding procedures, which may include monitoring, reporting and investigating complaints from service users, adults, families, carers and staff and ensuring that the Council’s contractual requirements are specified and communicated.
About you
You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in, or alongside provider services and a good understanding of Health and Social Care, as this is the central to the role.
You’ll need to have a solutions, driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!
Ideally you will have previous experience of regulation, national standards and current policy relating to support and care services. You will be able to smoothly manage quality processes, whilst being able use your own initiative to ‘think outside of the box’. You’ll use your great attention to detail to ensure compliance within our provider market.
If you’ve got experience with Office 365, that’s great, but not essential; being adept at building relationships and quickly developing an understanding of quality assurance are most important.
About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
Hear more from our Chief Executive, Anna Earnshaw, about what it’s like to work at West Northants Council https://youtu.be/lV0EfeUF4aU
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

WEST NORTHANTS COUNCIL, WHERE CAREERS THRIVE.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people’s lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

Please refer the Job description for details