Quality, Learning & Development Manager
at Marriott International Inc
Auckland City 1010, Auckland, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Feb, 2025 | Not Specified | 02 Nov, 2024 | N/A | Service Levels | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ADDITIONAL INFORMATION
Job Number24188832
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationJW Marriott Hotel Auckland, 22-26 Albert Street, Auckland, 0, New Zealand, 1010
ScheduleFull Time
Located Remotely?N
Position Type Management
Located in the heart of Auckland’s central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay.
JW Marriott Auckland is currently sourcing a fitting profile to be our Quality, Learning & Development Manager!
The incumbent will be responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Alongside the Quality function, the incumbent will also be the custodian of L&D within the organization as well as drive and spearhead various training initiatives, both Marriott-led and those curated in-house.
Due to the business demands and current Immigration guidelines, kindly note that candidates with previous hotel operations background and open working rights for New Zealand will be ideal.
The key tasks are as below (but not limited to):
MANAGING THE GUEST EXPERIENCE
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Auckland City 1010, New Zealand
