Quality Management Specialist

at  Toronto Transit Commission

JOB INFORMATION

Requisition ID: 9947
Number of Vacancies: 1
Department: Light Rail Transit Operations Department (20000060) - Light Rail Transit Operations-Department (30000397)
Salary Information: $105,541.80 - $131,986.40
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: August 26, 2024
Last Day to Apply: September 9, 2024
Reports to: Manager, Quality Program
The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

WHAT SKILLS DO YOU BRING?

• Well-developed research, investigative, and analytical skills; ability to problem solve using critical thinking;
• Sound judgement and ability to recommend process improvements and solutions to solve complex issues;
• Strong stakeholders management, relationship building, communication (written and verbal), presentation and conflict resolution skills to collaborate at all levels, working with team members, senior management, and process owners;
• Strong planning, organizational, and multi-tasking skills; high attention to detail and accuracy;
• Proficiency in software applications relevant to the work and area of responsibility (e.g. Microsoft Word, Excel, PowerPoint, Visio, SharePoint);

WHAT QUALIFICATIONS DO YOU BRING?

• Completion of a post-secondary college diploma or university degree in a related discipline (e.g. quality, engineering, business), plus several years of directly related experience in quality function in a transit, or manufacturing environment; or a combination of education, training and experience deemed to be equivalent.
• Experience in leading internal and external quality audits for process and contract compliance, and business improvements in accordance with ISO 9000 standards.
• Experience and knowledge in quality management and continual improvement.
• Experience in implementation and management of quality management programs for Transit Operations, including QMS for LRT Operations and/or service provider’s performance.
• Experience with or ability to quickly understand and interpret contractual documents (i.e. Operating & Maintenance Agreements, Project Agreements etc.).
• Experience and knowledge with process risk controls and risk management, including relevant standards, processes, procedures and tools; preferably in transit environment.
• Knowledge of Quality Management improvement methodologies and standards such as National Quality Institute Excellence Program, Quality Assurance Guidelines, Quality Management Systems Lead Auditor program and Lean Six Sigma principles or the equivalent.
• Knowledge of transit operations and/or QMS transit practices and standards.

The purpose of the LRT Operations Quality Management Systems (QMS) is to develop the most effective, standardized, integrated QMS to increase efficiency and build competency in the LRT Operations. A successful QMS will be a key of the QMS compliance with contractual requirements. The incumbent will provide subject matter expertise on process design, quality planning, document management, auditing, training, Non-Conformance Report (NCR) management, change management, risk management, and stakeholder’s communication, with vertical integration between functions. Reporting to the Manager, Quality Program, the QMS provides planned, systematic oversight, audits, and the development, implementation and compliance monitoring of LRT Operation’s Quality Program to ensure the full implementation of the system for existing Line 5 and Line 6 and any future LRT lines. The incumbent will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies. The QMS will be required to participate in the TTC Customer Service Ambassador Program.