Quality Manager

at  Department for Work and Pensions

KEY ACCOUNTABILITIES

• Accountable for the delivery of the internal quality assurance programme, action plan, allocate owners and manage completion
• Responsible for monitoring if assurance findings are followed up by the owners for closure of any non-conformances and/or observations and flag any discrepancies
• Lead the design and provide comprehensive internal quality reporting, communicating reports to key stakeholders
• Support with Quality Management System documentation
• Lead supply chain quality assurance; documenting corrective actions agreed within the mandated timescale
• Support Lead Quality and Process Manager, in quality related issues across DWP Estates and its supply chain network
• Gather and analysis data then use this to prepare QMS Management reports
• Development of training and awareness materials
• Support the Governance and Control team in the use of DWP/OGD tools e.g. SharePoint
• Responsible for identifying any quality risks and supporting with any risks identified by others
• Promote that the QMS is understood and used by colleagues across the DWP Estates Team
• Work with the Estates supply chain management team to ensure supplier QMS’s are fit-for-purpose
• Work with the Estates supply chain management team to ensure they are fully aware of Quality related industry standards and best practices. Promote best practice with supply chain
• Supports DWP Estate with assuring that Functional Standards are understood and adhered to
• Continually seeks to improve and help others improve processes and quality so that DWP Estates operates as consistently and efficiently as possible

ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE

• Demonstrable experience in the Quality Management field
• Knowledge in real estate and property or service delivery environment
• Influential and able to lead key senior stakeholders, colleagues and customers
• An analytical mind with the ability to take a broad overview of the complexities, procedures and regulations
• Strong communication skills, including influencing
• Works effectively and in partnership with supplier chain partners, and subject matter experts to ensure best and appropriate courses of action
• Ability to communicate through various mediums and is able to work in a fast paced environment.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Estates
Property
Quality