JOB OVERVIEW

The Assisted Conception Unit (ACU) at Epsom and St Helier University NHS Trust are seeking a band 7 Quality Manager to support the ACU team. This post is part-time (22.5hrs/week) fixed-term maternity cover for 12 months.
An opportunity has arisen for a Quality Manager to join the team at Beginnings ACU to assist in providing a personalised and high quality service to patients and couples undergoing fertility treatment. Located within Women’s Health building at St Helier hospital, Beginnings ACU has been providing a range of fertility services since 2016, including Ovulation Induction, Fertility Preservation, Intra-Uterine Insemination and IVF and ICSI services, all supported by a dedicated and professional team. The post holder will be responsible for maintaining and developing the quality management system, ensuring the unit adheres to the quality policy and maintains high standards of patient care. A large part of the role will be ensuring day-to-day activities, procedures and pathways are compliant with HFEA licence conditions and adhere to guidance outlined in the Code of Practice. The role will involve managing the document control system, maintaining the audit schedule and supporting members in quality improvement. The post-holder will also be the dedicated complaints officer for the ACU, to ensure that complaints and concerns from patients are investigated appropriately.

DESIRABLE CRITERIA

• Ability to develop skills in use of specialist computer software
• Demonstrate excellent ambassadorial skills to a range of people and departments within and outside the organisation.
• Have a broad knowledge of clinical / laboratory regulation and governance
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

APPLICANT REQUIREMENTS

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

The quality manager will be responsible for ensuring quality standards are maintained to deliver high quality care to patients. Main duties include:

• Reviewing quality standards, procedures and SOPs
• Ensuring existing procedures continue to meet internal and external standards, including compliance with HFEA regulations, CQC and Trust policies
• Maintaining document control and helping to implement procedural changes where required
• Monitor units performance in collaboration with the senior management team to ensure the unit functions effectively and efficiently to meet patient’s needs
• Organising and supporting completion of regular audits and implementing change control and quality improvement
• Collaborating with external companies and suppliers to ensure that they meet quality standards and regular review of third party agreements
• Ensuring all processes meet health and safety requirements, including development and completion of Risk Assessments to provide a safe environment to both patients and staff
• Manage the complaints register, to investigate patient complaints and follow up with relevant teams
• Report and investigate all non-conformances and adverse incidents within appropriate timescales

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

The post holder should have experience in a clinical or laboratory setting, competent with related software and information systems and have an understanding of the requirements for HFEA, CQC, UKAS standards and related Quality Management Systems. The successful candidate would need to be enthusiastic, motivated, and committed to assist the team in providing high quality of patient care. The role will require strong organisational skills, attention to detail and the ability to delegate effectively. The post also requires supporting the admin team, consisting of Patient Pathway Coordinator and Patient Pathway Assistant in dedicated tasks, including the taking of payments for self-funding patients, as well as advising the clinical and laboratory team on quality related compliance. Excellent communication and interpersonal skills are essential working within a small multidisciplinary team. You will be reportable to the HFEA Person Responsible.

Please see the attached supporting document which contains more information about the role