Quality Manager

at  John Crane

ABOUT US

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.
Connect with us on LinkedIn: John Crane: LinkedIn

Responsibilities:

• Prioritize and manage Quality department activities and workload to support the strategic goals of the company.
• Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives, ensuring strategic alignment and driving continuous improvement culture throughout the company.
• Manage the ISO 9001:2015 certification process (coordinate with HSE functions in case of integrated system
• Manage the Quality Management Systems (QMS) and MEA Regional Product certifications
• Oversee external and internal audits.
• Lead and motivate local quality teams to develop metrics and scorecard to guide improvement efforts.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping, Cpk/Ppk, GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why’s, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.
• Work with Customer Operations and Service sites to identify and document incidents and non-compliance findings. Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage non-compliances to closure.
• Support local Supplier Qualification and issue resolution
• Provide tactical strategic support at a Customer Operations and Service Site level.
• Coach and council employees on performance deficiencies and document as required.
• Support the development of the quality management system to manage government/nuclear programs.
• Support the development of the quality management system to manage regulatory compliance.
• Additional duties as assigned.
• Quality activities at the Customer Operations and Service sites
• Maintain and improve the QMS and Product certifications (where applicable)
• Site projects
• Internal/External customer complaint management
• Lead and guide direct reports
• MEA Quality Management system and function projects, in collaboration with the local teams.
• Timely and effectively completion of the assigned activities.
• Spread Quality Culture in collaboration with the rest of the Quality team.