Quality Monitoring Officer - Belfast Branch - Part-time post

at  North West Care and Support

JOB DESCRIPTION

We are delighted to announce that we are now recruiting for a part-time Quality Monitoring Officer in our busy Belfast branch. This is a part-time role, days can be discussed at interview. Total hours 22.5 per week.

JOB SUMMARY

To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.

QUALIFICATIONS AND TRAINING

QCF Level 3 in Health and Social Care or above
Shortlisting by application form

EXPERIENCE

Previous experience in monitoring and compliance of quality systems and processes
Shortlisting by application form

KNOWLEDGE

Provides evidence of past personal and professional development
Provides evidence of knowledge of quality assurance systems and RQIA minimum standards
Competent in Microsoft Office applications
High standard of accuracy
Flexible in working hours to respond to business needs
Interview

EXPERIENCE

QCF Level 4/5 in Health and Social Care or equivalent
Shortlisting by application form

• To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring
• To attend Service User reviews and contract monitoring reviews
• To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager for investigation
• To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report
• To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards
• To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy
• To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose
• To adhere to all company policies and procedures
• To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation
• To attend Care Management reviews when required
• To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes
• To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times
• To participate in performance reviews and development planning
• To work in all areas and locations as business needs dictate
• As part of the business continuity plan, you will be required to participate in the covering of rotas